Responsible Gaming
Gambling Should Be Entertainment, Not Income
At CrownPlay Casino, we believe that gambling should be enjoyed as a form of entertainment only. It should never be viewed as a way to make money, pay bills, or solve financial problems. Always gamble with money you can afford to lose, and never chase losses or bet more than you intended.
If you're playing at an online casino, please do so responsibly and within your means.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your jurisdiction) to use CrownPlay Casino. We are committed to preventing underage gambling and comply with all Australian gaming regulations.
By accessing our site, you confirm that you are of legal age and are not prohibited from gambling in Australia.
Warning Signs of Problem Gambling
If you recognise any of the following warning signs in yourself or someone else, it may indicate a gambling problem:
- Chasing losses by gambling more to recover money lost
- Spending more time and money on gambling than intended
- Hiding gambling activity or lying about how much you gamble
- Neglecting work, study, family, or social responsibilities due to gambling
- Using gambling to escape problems, stress, or negative emotions
- Borrowing money or going into debt to gamble
- Feeling anxious or irritable when unable to gamble
- Failed attempts to cut back or stop gambling
- Risking important relationships or opportunities because of gambling
If you experience any of these signs, please seek help immediately.
Self-Help Tools & Responsible Gaming Features
CrownPlay Casino offers several tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose during a session or timeframe
- Reality Checks: Receive regular reminders during play about how long you've been gaming and how much you've spent
- Time-Out/Cool-Off Period: Take a break from gambling for a set period (hours to weeks) without closing your account
- Self-Exclusion: Permanently or temporarily exclude yourself from your account and all CrownPlay Casino services
To access these tools, log into your account settings or contact our customer support team.
Get Help – Support Organizations
If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of these trusted organisations:
Australia
- Gambling Help Online
Website: www.gamblinghelponline.org.au
Free, confidential support and counselling for problem gambling in Australia - Lifeline Australia
Phone: 13 11 14
24/7 support for crisis and suicidal thoughts
International Support
- United Kingdom – GamCare
Website: www.gamcare.org.uk - United Kingdom – GamStop
Website: www.gamstop.co.uk - Canada – Responsible Gambling Council
Website: www.responsiblegambling.org - United States – National Council on Problem Gambling
Website: www.ncpgambling.org
If You Need Help
Problem gambling is a real issue that can affect your mental health, finances, and relationships. There is no shame in asking for help. The organisations listed above provide free, confidential, and professional support.
If you believe you have a gambling problem, please contact Gambling Help Online or another support service immediately.
Remember: You are not alone, and recovery is possible.